Photo Lab Policy

MATCHING OF SAMPLE / REORDERS DUE TO THE REFLECTIVE CHARACTERISTICS OF SOME MATERIALS, AND DIFFERENCES IN PHOTOGRAPHIC EMULSIONS, IT IS NOT ALWAYS POSSIBLE TO MATCH COLOR AND DENSITY TO PREVIOUSLY PROCESSED SAMPLES OR TO ITEMS SUCH AS PAINT CHIPS, FABRIC SWATCHES, ETC. WE WILL HOWEVER COME AS CLOSE AS POSSIBLE. IT IS A GREAT HELP IF A TRANSPARENCY OR PRINT FROM A PERVIOUS ORDER OR OTHER SAMPLES ARE INCLUDED AS A GUIDE AT THE TIME THE NEW ORDER IS PLACED. GUARANTEE WE PLEDGE TO FOLLOW THE INSTRUCTIONS ON YOUR ORDER AS CLOSELY AS POSSIBLE. IN THE EVENT OF AN ERROR, AND A REMAKE IS NECESSARY, WE ASK THAT YOU: 1) RETURN THE PRINT OR TRANSPARENCY THAT IS TO BE REMADE. 2) RETURN THE ORIGINAL ORDER ENVELOPE. 3) ENCLOSE A COPY OF THE INVOICE. 4) PROVIDE CLEAR INSTRUCTIONS AS TO WHAT IS TO BE CORRECTED. REDO ORDERS MUST BE RETURNED WITHIN 30 DAYS. "PRINT REGARDLESS" NEGATIVES OR TRANSPARENCIES THAT ARE GROSSLY OVER/UNDER EXPOSED OR SHOW SEVERE COLOR DISTORTION WILL NORMALLY BE RETURNED. WORK TAKEN ON A PRINT REGARDLESS BASIS WILL BE PERFORMED WITH THE UNDERSTANDING THAT THE RESULTS MAY FALL SHORT OF OUR NORMALLY ACCEPTED PROFESSIONAL STANDARDS. NOT RESPONSIBLE FOR WORK LEFT OVER 30 DAYS PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.

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